Refund policy

At VELKROZA, customer satisfaction is our priority. We want you to have the best shopping experience with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers can request a return within 1 day of receiving the order.
• The product must be unused, unworn, and in its original condition with all tags and packaging intact.
• Products that are damaged, used, washed, or missing original packaging may not be accepted for return.
• To request a return, please contact our customer support team with your order details.

Refunds

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• If approved, refunds will be processed according to the original payment method or as mutually agreed.
• Shipping charges are non-refundable unless the product received is damaged or incorrect.

Exchange Policy

• Exchanges are available for eligible products within 2 days of delivery, subject to product availability.
• Customers are responsible for providing accurate size, color, and product details while placing an order.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with relevant details and images so we can assist you.

Thank you for choosing VELKROZA. We are committed to providing premium quality products and a trusted shopping experience.

Contact: +92 317 254 0220

Email: velkroza342@gmail.com